Tel: 0845 258 1500
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Service Level Agreement

Service Level Agreements

Our commitment is to deliver the best service we can and our service level agreement reflects that

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Mailsafe Email Filtering & Management - SLA

  • Services availability - 99.97%

  • Email Anti Virus effectiveness - 100% protection against all known viruses

  • Email Anti Spam effectiveness - 99% of Spam identified (95% of Asian characters)

  • Spam False Positives - No more than 0.002%

  • Email delivery - 100%

  • Average scanning time - 60 seconds.

Surfselect™ Web Filtering & Threat Detection - SLA

  • Services availability - 99.97%

  • Web Anti Virus effectiveness - 100% protection against all known viruses

  • Latency- average web content scanning time within 100 milliseconds

Datahive™ Online Data Backup - SLA

  • Services availability - 99.97%

  • Beginning of online file restoration - No longer than 3 hours

  • Transfer of Data to media and delivery to courier - Maximum of 48 hours

Mailhive™ Email Archiving - SLA

  • Services availability - 99.97%

  • Latency - average search presentation time 5 seconds

Hosted Microsoft Exchange - SLA

  • Services availability - 99.97%

Fibre to the Cabinet Broadband | FTTC | BT Infinity
Mailsafe Hosted Email Filtering | Email Anti Spam | Email Anti Virus
Online & Onsite Data Backup

Contact

Tel: ++44 (0)845 258 1500 or
++44 (0)203 058 0286
Fax: ++44 (0)845 258 1509
cs@vsl-net.com
Head Office:
Unit 1 New Luckhurst Farm
Bethersden Road, Smarden
Kent TN278QT
Great Britain