FTTC & ADSL Broadband - Friday 4th January 2013 - 13:42pm We are aware of some loss of connection at some customers, we are currently investigating and will update as soon as possible.

We apologies for any inconvenience caused.

Update (04/01/13 15:48pm) The problem is now resolved and customers should be back online, we apologise for any inconvenience caused.

If you are still experiencing any connection issues please call support on 0845 258 1500 option 2 so we can investigate.

POP3 & IMAP Email - Wednesday 27th June 2012 - 10:59am We are currently experiencing an issue with our POP3 and IMAP servers. Not all customers will be effected. We are working to resolve and will post here once working again.

We apologise for the inconvenience

Update (27/06/12 11:17am) We are pleased to advise the problem effecting a small number of our POP3 and IMAP customers has now been resolved.

Once again we apologise for any inconvenience caused.

Datahive Online Data Backup - Friday 11th May 2012 - 13:53pm We are experiencing some problems with an array, as a precaution whilst we investigate we have taken one of our backup servers offline.

Further updates will follow.

Update (11/05/12 16:19pm) The problem with the array has been resolved and the affected backup server is back online.

We apologise for any inconvenience caused.

Datahive Online Data Backup - Tuesday 28th February 2012 - 09:55am Due to essential maintenance one backup server is currently offline. This will only affect a small number of customers.

We apologise for any inconvenience and will advise once the server is back up.


Update (28/02/12 14:53pm) The server is back up and running.

Apologises for any inconvenience caused.

Mailsafe Continuity Mailboxes & Websites - Tuesday 24th January 2012 - 10:24am Due to a network issue in Data Centre 3 we are experiencing loss of service to the following:

Mailsafe Continuity Mailboxes
Linux based Web Hosting

Our engineers are aware of the problem and are working to rectify.
We apologise for any inconvenuience this may cause.

We will post a notice on this webpage when the issue is resolved.

We are pleased to advise that the above services were resumed at 10:27am. Once again we apologise for any inconvenience caused.

SMTP Outbound Email - Monday 7th November 2011 - 15:42pm Due to an outbound spam email attack on part of our network, we have redirected all outbound email traffic to alternate network clusters.

As a result we have quarantined a batch of outbound mail which contains legitimate as well as spam emails. Our engineers are currently working to seperate the legitimate emails and will place them in the outbound queue for delivery as quick as possible.

We apologise for any inconvenience caused.

Update (07/11/11 16:37pm) We can confirm that all the queues have now been cleansed and all legitimate email has been placed in the out queue for delivery.

Once again we apologise for any inconvenience caused.

Datahive Online Data Backup - Monday 24th October 2011 - 17:43pm We need to perform some essential maintanence on our backup infrastructure tomorrow AM.

This will only affect a small number of customers, if you require further information please contact support on 0845 258 1500 option 2.

Update (25/10/11 12:34pm) All maintenance has been completed and service has been fully resumed.

We apologise for any inconvenience caused.

SMTP Email - Monday 10th October 2011 - 09:30am We have had some issues regarding mail flow this morning, the problems are now resolved.

Apologies for any inconvenience.